How do I cancel or reschedule an appointment?

Thank you for booking an appointment with us, and for being the best pet parent to your furry friend! 

We understand that sometimes plans change, and we completely understand if you need to reschedule or cancel your appointment. Our only ask is that you give us a solid heads up so we could allow a different patient, who is seeking to get medical care, to take your spot (other parents care about their furry friend as well you know).

How do I cancel or reschedule my appointment?

We try to make this as easy as possible for you, the parent, so you can either call us or text us at (720) 606-4845, and we’ll take care of it. If you booked you appointment online, you could also use the link in the appointment confirmation email you received.

Is there any fee for canceling or rescheduling an appointment?

• If you cancel or reschedule your appointment at least 24 hours before your appointment we will not charge you any fee (why would we? You’ve been responsible, and we appreciate it).
• If you cancel or reschedule your appointment less than 24 hours before your appointment we will charge you a $25 fee.
• If you cancel or reschedule your appointment less than 1 hour before your appointment or if you don’t show up to the appointment without letting us know we will charge you a $50 fee.

Why do you charge a fee in some of these cases?

Our goal is to provide timely care to all our patients and to respect not only the veterinarian’s time, but the constraints of a tightly booked schedule .We don’t enjoy charging you a fee for canceling or rescheduling your appointment, however, if you don’t give us enough heads up we do not have enough time to accommodate other patients who may need prompt medical care and cannot fill that spot in our Doctors’ and Nurses’ calendars which is just not fair to them (their time is valuable as well you know).

‍