How do I cancel or reschedule an appointment?
Thank you for booking an appointment with us and for being the best pet parent to your furry friend! We understand that sometimes plans change, and we completely understand if you need to reschedule or cancel your appointment. Our only ask is that you let us know as soon as possible, so we can allow a different patient, who is seeking medical care, to take your spot (other pet parents may be in need of a sooner appointment).
How do I cancel or reschedule my appointment?
To cancel or reschedule your appointment at Sploot, you can:
- Manage your booking from the Sploot Vets app.
- Use the link in the appointment confirmation email you received.
- Reach out to our Pet Parent Concierge (PPX) Team through the Sploot Vets app, or by texting or calling us at (720) 770 8656.
Note: We are able to reply to texts or answers calls during our Pet Parent Experience Team’s operating hours: 6am - 10pm (MST), every day including holidays and weekends.
Is there any fee for canceling or rescheduling an appointment?
If you cancel or reschedule your appointment at least 24 hours before your appointment, we will not charge you any fee (why would we? You’ve been responsible, and we appreciate it).
For cancellations that are less than 24 hours before the scheduled appointment, we will charge the Exam Fee for the appointment, whether it is a doctor appointment or a nurse appointment:
Colorado:
- Doctor Appointment: $88 exam fee
- Recheck Appointment: $40 exam fee
- Nurse Appointment: $29 exam fee
Illinois:
- Doctor Appointment: $95 exam fee
- Recheck Appointment: $45 exam fee
- Nurse Appointment: $35 exam fee
These fees will also apply if you do not show up to an appointment.
In case you need to reschedule less than 24 hours before the scheduled appointment, we will charge the Exam Fee for the appointment, and the value is applied to your account as credit.
Why do you charge a fee in some of these cases?
Our goal is to provide timely care to all our patients and to respect not only the veterinarian’s time but also the constraints of a tightly booked schedule. We don’t enjoy charging you a fee for canceling or rescheduling your appointment. However, if we are not given enough notice, we do not have enough time to accommodate other patients who may need prompt medical care. In addition, for late notices or cancellations without notice, we would not be able to fill the spot in our doctors’ and nurses’ calendars, which is just not fair to them.