How do I cancel or reschedule a surgery or a procedure?

Thank you for booking a surgery or a procedure with us. We understand that sometimes plans change, and we completely understand if you need to reschedule or cancel your furry friend’s surgery or procedure.

Our only ask is that you let us know in advance so we could allow a different patient to take your spot. (Other pet parents may be looking to move their fur baby’s procedure or treatment to a sooner date). Please make sure to cancel or reschedule 48 hours before your appointment or sooner, in order to get a full refund on your deposit. 

How do I cancel or reschedule my furry friend’s surgery or procedure? 

• We try to make this as easy as possible for pet parents; you can reach out to us for rescheduling through the Sploot Vets app — or by texting or calling the clinic at  (720) 740-8129.

Is a deposit required for veterinary surgery?

• At the time you book a surgery or procedure, we will require a deposit. The deposit amount depends on the length, complexity, and cost of your pet’s procedure. Deposits for surgical procedures can range from $200 to $600; routine procedures will generally have a lower deposit. 
• The deposit will be returned, or credited back to you at the time the surgery or procedure is performed and paid for. 
• For further questions about the deposit needed for your pet’s surgery, please feel free to reach out to our team. 

Am I getting my deposit back if I decide to cancel or reschedule my furry friend’s surgery or procedure?

• We will refund the full amount of the deposit if you cancel or reschedule the surgery/procedure at least 48 hours before your appointment. 
• We will not refund the deposit if you cancel or reschedule the surgery/procedure less than 48 hours before your appointment. 

Why do you take a deposit in advance for a surgery or a procedure? 

Our goal is to provide timely care to all our patients and to respect not only the veterinarian’s time, but the constraints of a tightly booked schedule.

We don’t enjoy charging clients a deposit upfront. However, to ensure we provide your furry friend with the best possible medical care, we usually book our doctors & nurses for 3-5 hours for each surgery/procedure —- and if we are not given advanced notice, we do not have enough time to accommodate other patients who may need prompt medical care. 

In addition, we cannot fill that pretty long spot in our care providers’ calendars which is also just not fair to them as their time is valuable too.