How do I cancel or reschedule a surgery or a procedure?
Thank you for booking a surgery or a procedure with us, and for being the best pet parent to your furry friend!
We understand that sometimes plans change, and we completely understand if you need to reschedule or cancel your furry friend’s surgery or procedure. Our only ask is that you give us a solid heads up so we could allow a different patient to take your spot (other parents care about their furry friend as well you know).
How do I cancel or reschedule my furry friend’s surgery or procedure?
We try to make this as easy as possible for you, the parent, so you can either call us or text us, and we’ll take care of it.
Are you taking a deposit when I book a surgery or a procedure for my furry friend?
At the time you book a surgery or a procedure we will require a deposit of $200. This deposit will be returned, or credited back to you at the time the surgery or procedure is performed and paid for.
Am I getting my deposit back if I decide to cancel or reschedule my furry friend’s surgery or procedure?
- We will refund the full amount of the deposit ($200) if you cancel or reschedule the surgery / procedure at least 48 hours before your appointment.
- We will not refund the deposit ($200) if you cancel or reschedule the surgery / procedure less than 48 hours before your appointment.
Why do you take a deposit in advance for a surgery or a procedure?
Our goal is to provide timely care to all our patients and to respect not only the veterinarian’s time, but the constraints of a tightly booked schedule .We don’t enjoy charging you a deposit up front, however, to ensure we provide your furry friend with the best possible medical care, we usually book our doctors & nurses for 3-5 hours for each surgery / procedure, and if you don’t give us enough heads up we do not have enough time to accommodate other patients who may need prompt medical care and cannot fill that pretty long spot in our team’s calendar which is also just not fair to them (their time is valuable as well you know).