How do I cancel or reschedule a same-day appointment?
Thank you for booking a same-day appointment with us, and for being the best pet parent to your furry friend! If you’re looking to reschedule your same-day appointment, here are answers to some of the common questions we get from pet parents:
How do I cancel or reschedule my same-day appointment?
To cancel or reschedule your same-day appointment at Sploot, you can:
- Use the link in the appointment confirmation email you received;
- Manage your booking from the Sploot Vets app;
- Chat with our Pet Parent Concierge (PPX) Team through the Sploot Vets app; or
- Call or text our Pet Parent Concierge (PPX) Team at (720) 740-8129.
Note: We are able to reply to texts or answers calls during our Pet Parent Experience Team’s operating hours: 6am - 10pm (MST), every day including holidays and weekends.
What is our cancellation policy for Same-day appointments?
For cancellations made less than 24 hours before a scheduled appointment, as well as for missed appointments, the Exam Fee will be charged for both nurse and doctor appointments.
Colorado:
- Doctor Appointment: $88 exam fee
- Nurse Appointment: $29 exam fee
Illinois:
- Doctor Appointment: $95 exam fee
- Nurse Appointment: $35 exam fee
In case you need to reschedule less than 24 hours before the scheduled appointment, we will charge the Exam Fee for the appointment, and the value is applied to your account as credit.
Why do we charge a cancellation fee in some cases?
Our goal is to provide timely care to all our patients and to respect not only the veterinarian’s time but also the constraints of a tightly booked schedule. We don’t enjoy charging a fee for canceling an appointment. However, in the case of same-day appointments, we won’t have enough time to accommodate other patients who may need prompt medical care and cannot fill that spot in our Doctors’ and Nurses’ calendars which is just not fair to them.