How do I cancel or reschedule a same-day appointment?
Thank you for booking a same-day appointment with us, and for being the best pet parent to your furry friend! If you’re looking to reschedule your same-day appointment, here are answers to some of the common questions we get from pet parents:
How do I cancel or reschedule my same-day appointment?
To cancel or reschedule your same-day appointment at Sploot, you can:
- Use the link in the appointment confirmation email you received;
- Manage your booking from the Sploot Vets app;
- Chat with our Pet Parent Concierge (PPX) Team through the Sploot Vets app; or
- Call or text our Pet Parent Concierge (PPX) Team at (720) 740-8129.
Note: We are able to reply to texts or answer calls during our Pet Parent Experience Team’s operating hours, every day, including weekends and holidays:
- Colorado: 6am - 8pm MST
- Illinois: 7am - 9pm CST
What is our cancellation policy for same-day appointments?
We require a deposit for same-day appointments, which will be applied toward the cost of your visit. Learn more about our deposit policy here.
For same-day appointments, if you cancel or reschedule less than 24 hours before your scheduled time, or miss your appointment:
- The deposit will be forfeited (equal to the exam fee).
- If a deposit wasn’t charged, a cancellation fee will be applied (equal to the exam fee).
Colorado:
- Doctor Appointment: $88 exam fee
- Nurse Appointment: $29 exam fee
Illinois:
- Doctor Appointment: $99 exam fee
- Nurse Appointment: $35 exam fee
Why do we charge a cancellation fee in some cases?
At Sploot, our priority is to ensure timely care for all pets while respecting the time of our veterinarians, nurses, and other clients.
For same-day appointments, cancellations or rescheduling with less than 24 hours’ notice leave us without enough time to accommodate other pets who may need urgent care. It also results in unfilled slots in our doctors’ and nurses’ schedules, which is unfair to them and other pet parents.
To make a positive impact, cancellation fees are added to our compassion fund, SplootCare. This fund helps provide medical care for pet parents who may be experiencing financial difficulties. Your understanding and support allow us to continue delivering exceptional care to pets in need.