How do I cancel or reschedule a same-day appointments?
Thank you for booking a same-day appointment with us, and for being the best pet parent to your furry friend!
What is our cancellation policy for Same-day appointments?
If a customer cancels a same day appointment or if they don’t show up to the appointment without letting us know we will charge them a $50 fee.
Why do we charge a cancellation fee in some cases?
Our goal is to provide timely care to all our patients and to respect not only the veterinarian’s time, but the constraints of a tightly booked schedule .We don’t enjoy charging a fee for canceling an appointment, however, in the case of Same-day appointments we do not have enough time to accommodate other patients who may need prompt medical care and cannot fill that spot in our Doctors’ and Nurses’ calendars which is just not fair to them.